My mother signed up with them after hearing a radio talk show personality endorse them, (she didn't know that they are compensated for doing that, so their advice is not objective).
She finally cancelled her service after 2 years of CONSTANT connection problems. They then charged her credit card for the modem, which was returned. Only after she complained to the Better Business Bureau, did this get resolved.
Really cheap internet = really bad internet.
62 reviews 275 helpful votesUPDATE: Now DSLExtreme seems even more worthless (if that's possible)--it doesn't even answer its support phone. My email client (Outlook) can't send or receive and says the problem lies with DSLExtreme, which, as stated, is unreachable.
Tip for consumers:
Don't go near it!
I've been using this company since 2001, and have been happy with it until the current problem. Although I recently switched to another (bundled) ISP, I chose at that time to pay a small monthly fee to continue DSLExtreme's email service, provided via the servers of Zimbra. Zimbra does not provide user support directly to DSL Extreme users, who must get help from DSL Extreme. After a very recent announced change in Zimbra, my user interface suddenly became largely unusable; for example, the Preferences tab, with which a user can create or modify filters, became inaccessible. I was able to reach by phone a DSL Extreme level 2 support tech, who indicated that my issue was not shared by other users, but in a seemingly interminable session in which he related to me in a rude and insulting manner, he provided no solution. My efforts fo follow up in writing on DSL Extreme's site have been totally ignored.
7 helpful votesThis sums up the approach this once reputable company suffers. Long wait for tech-support - in cue for more than 30 minutes! For a tech company this is laughable and unacceptable. When installation took better than two weeks it was only a preview of what was to come. Ill summarize: I pay $54 for 18mbps however speed is only one component of watching a movie without interruption. Latency, packet loss, jitter are also important but DSL Extreme continues to ignore ALL factors claiming they measured over 20mbps and the day before with tech-support on the line we measured 7mbps to a high of 11mbps, B line quality, Ping rates 80-100 ms Jitter 10ms - these are all POOR and I'm paying for their top tier service. Needless to say I asked to cancel based on poor and erratic service and Im threatened with an Early Termination Fee. I discussed this with a friend who is an attorney and he will write a letter. You are welcome to contact me if you have a question or problem with DSL Extreme- You might also read the hundreds of complaints on line regarding this company.
2 helpful votesThis outfit deserves a -5. If you can't deliver, don't operated as a company.
Avoid it like the plague. Service is horrible, equipment is substandard and over priced. The gateway has been replaced once, and 2nd one just died within 8 months, after months of flaky performance.
So dslextreme does monitor this.
Where is the tech? I called yesterday to report a dead gateway, but nothing was done until I call again this morning.
The scheduled service window is 2pm-4pm. It is now 3:30pm. The tech is nowhere insight. I don't want to repeat the wait again another day. Especially I had to take time off work., Which is costing me $$$.
It's almost 4pm, still no sight of the tech. Repeated calls to dsl extreme seem futile. Most of of the time on hold. They just don't know when the tech will come, or even if tech will show up today.
Who's going paying for my lost productivity. Might have wasted 2 hours and 3 hours without pay. Where is the promised tech who is suppose to come between 2pm-4pm. It's now 3:55pm.
Its 4pm. The latest is they haven't assign a tech, yet. It's pending. They broke a promise. Breach of contract! You should not promise something if you can't delivered. And only tells me you can't delivered after i took time off work. What a joke!
Looks like I wasted 3 hours off work
No concept of time, it's after 5pm now, with a 2pm-4pm service window. It's like I have unlimited time to waste on calling tech support, on hold for? Most if the time, only to hear call back in another hour to check status. Which mostly likely mean I have to waste another day waiting for a tech that does show up. Where is the tech you promised that will come between 2pm-4pm. I only took time off work, after asking appointment confirmed.
They should not be in business
Gain trust and grow your business with customer reviews.
Get our fastest internet speeds with trueSTREAM! Also offering DSL, Fusion Broadband+Phone, T1 & Ethernet services
